Privacy Policy – Quiklly

Last Updated: April 1, 2026

Quiklly (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and on-demand home service platform.

By using Quiklly, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you register or use our services, we may collect:

Full name
Mobile number
Email address
Residential/service address
Booking details (cleaning type, time, etc.)
Feedback, reviews, and communication with support

1.2 Service & Transaction Information

Booking history (services, schedule, assigned professionals)
Payment details (amount, mode, transaction status)

Note: Quiklly does not store debit/credit card details. Payments are processed securely via authorized third-party payment gateways.

1.3 Location Information

We may collect your location to:

Match you with nearby service professionals
Ensure accurate service delivery
Improve efficiency and prevent fraud

You can manage location permissions from your device settings.

1.4 Media & Uploads

Photos/videos uploaded for service requests (e.g., cleaning requirements, before/after images)
Documents for verification (if applicable)

1.5 Automatically Collected Information

IP address
Device type and operating system
App usage behavior and interaction data
Browser type
Cookies and tracking technologies

2. How We Use Your Information

We use your data to:

Provide and manage home services
Process bookings and assign professionals
Send booking confirmations, updates, and OTP verification
Improve user experience and service quality
Provide customer support
Analyze usage and optimize platform performance
Prevent fraud and unauthorized activities
Comply with legal obligations

3. Information Sharing

We do not sell or rent your personal data.

We may share your information with:

Verified service professionals (cleaners, helpers, etc.)
Payment gateway providers
Technology and cloud service partners
Analytics tools for performance improvement
Legal authorities if required by law

All partners are required to maintain strict confidentiality and data security.

4. Cookies & Tracking Technologies

Quiklly uses cookies to:

Maintain secure sessions
Improve platform performance
Understand user behavior
Provide personalized experiences

You can disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We implement industry-standard security measures:

Secure HTTPS encryption
Restricted access to sensitive data
Regular system monitoring and updates
Secure OTP-based verification

However, no system is completely secure. Users should protect their credentials and avoid sharing sensitive information.

6. Your Rights & Choices

You have the right to:

Access your personal data
Request correction or deletion
Opt out of marketing communications
Withdraw consent where applicable

Requests can be made via contact details below. We typically respond within 30 days.

7. Third-Party Services

Our platform may include third-party integrations (e.g., payment gateways). We are not responsible for their privacy practices. Please review their policies separately.

8. Children’s Privacy

Quiklly services are not intended for users under 13 years of age. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date. Continued use of Quiklly indicates acceptance of changes.

10. Contact Us

If you have any questions or concerns:

Quiklly Support
📧 Email: contact@quiklly.com
📞 Phone: 8287572226
📍 Address: Udyog Vihar Phase I, Gurugram, Haryana, 122016

Privacy Policy